Step 02 / Change the work
Put new capacity behind a customer priority.
Bring the people who own a workflow together. Question the current process, test the assumptions and prove a better way.
The question to answer
Which customer journey or workflow is worth changing first?
ACCELERATE tests a workflow change with customers. ADVANCED PLUS adds engineering and operating controls when the proof needs a production application.
What you are working towards
A tested improvement, owned backlog and evidence for further investment.
The next decision
Test with real users before committing to a wider build or rollout.
Sessions / Step 02
The work that supports this step.
Your next step
Book a call with Adam or Greg.
Bring one priority. In 30 minutes, explore the starting point, people and investment needed.