← All insights

The thinking behind the approach

One set of ideas.
Three ways in.

Listen to the argument. Read the evidence. Explore how the ideas connect. Choose the format that helps you understand, question and use the thinking.

01 / Audio02 / The paper03 / A visual
New: better bid decisions · two listening lengths ↓

Supporting perspective

Rethinking customer value and the way work gets done

The customer and human thinking behind our approach. Open the visual, listen to the introduction or read the full argument and references.

Follow the evidence

Select a connection below to explore it.

Swipe across the diagram to follow the connections →

From customer insight to strategic choiceOutside-in and inside-out evidence meet at the customer outcome. Experiments measure both effectiveness and capacity, informing leadership choices. Human support underpins the work.CustomeroutcomeOutside inNeeds · alternatives · risksInside outCapability · costs · experienceEffectivenessA better resultCapacityNet effort releasedLeadership choice → priorities → the next experiment

01 / Outside in

What has changed for the customer?

Look at new expectations, alternatives and risks. Ask people about their last real experience. Include colleagues whose outcomes depend on your function.

What can the customer now do, expect or obtain elsewhere?

Human support underpins the whole picture: curiosity, psychological safety, professional identity, skills and incentives. Diagram is conceptual; line widths do not represent measured quantities.

Read the reasoning and references →

Professional services · A real-work perspective

A faster bid.
A better decision?

Sometimes the hardest part of a bid is explaining why you shouldn’t write it.

Anonymous workshop insights explore how critical thinking, evidence and constructive challenge help teams choose the right work. Efficiency creates room. Effectiveness determines what we do with it.

Scripted by TIP. AI-generated narration using ElevenLabs, with Adam’s voice used with his permission and an introduction by Laura. These are scripted talks, not live interviews or client endorsements.

01 / Get the idea

1:18

Better judgement before faster writing

The central idea and one question for your next bid review.

TIP script · ElevenLabs AI-generated voices

Read the short transcript

If your bid team could submit twice as many proposals tomorrow, would your business be better off? TIP. AI-generated narration.

Sometimes the hardest part of a bid is explaining why you shouldn't write it.

Imagine the team is stretched. The evidence looks weak. But someone says, if we don't bid, we'll never know. Keeping the opportunity alive feels safer than saying no. Somewhere, a team absorbs the late nights.

In a professional services workshop we ran, the starting idea was to make Copilot the bid manager. Questioning that idea brought the team back to the outcome: winning more of the right business. That was a reframing, not evidence of higher win rates.

AI can help examine past bids, expose assumptions and prepare a constructive challenge. Ask for the strongest case on both sides, against agreed business outcomes. Check the sources. Ask what would change the recommendation.

It offers some distance from internal politics, but it can still mirror your framing. You need to question its answer too. Leaders still own the choice, and must make it safe to challenge.

Learning to use AI matters. Learning how to question, investigate and decide matters more.

For your next bid, ask: what would better judgement change before faster writing begins?

02 / Go deeper

4:09

Evidence, incentives and the courage to challenge

The workshop examples, the leadership tension and a practical way to examine both sides.

TIP script · ElevenLabs AI-generated voices

Read the longer transcript

If your bid team could submit twice as many proposals tomorrow, would your business be better off? TIP. AI-generated narration.

Sometimes the hardest part of a bid is explaining why you shouldn't write it.

Imagine it's late afternoon. The team is already stretched. Another opportunity arrives. The fit looks weak, and similar bids have gone nowhere. But someone says, if we don't bid, we'll never know.

That is an understandable pressure. Leaders need a pipeline. Saying yes keeps a possibility alive. Yet someone else may carry the cost: another late night, less attention to an existing client, or less time on an opportunity the business is better placed to win.

This is an illustrative scene, drawn from a familiar leadership tension. The person authorising work may not experience what producing it demands. If we reward the number of proposals submitted, faster bidding can reinforce that pressure.

In a professional services workshop we ran, someone suggested training Copilot to be the bid manager. Perhaps useful. But it was a solution. The outcome the team actually wanted was to win more of the right business.

That distinction opened up different questions. Which opportunities deserved attention? What did the customer value? Where should scarce expert time go?

In another workshop, people described the difficulty of finding case studies. Some were scattered. Others had never been captured. Better search could help with the first problem. It couldn't retrieve evidence that nobody had recorded.

These were real workshop insights, anonymised here. They revealed problems and possible changes. They did not establish improved win rates.

Two films offer useful ways to think about this. Moneyball shows statistical analysis challenging established ideas about value. The Big Short shows people going out to investigate whether the reassuring story matches reality. They're illustrations, not proof of a business method. But the questions travel well: are we measuring what matters, and have we checked what's actually happening?

AI can help prepare that investigation. Give it relevant evidence and agreed business criteria. Ask for the strongest case for bidding and the strongest case for declining. Ask it to separate facts from assumptions, identify gaps and explain what would change its recommendation.

Don't begin by telling it the answer you want. And don't treat a confident percentage as a reliable forecast. Check where it came from. Are past opportunities really comparable? What's different now?

AI can offer some distance from internal politics. It can also inherit bias from its training and mirror the way you frame the question. Asking it to be independent is useful. Testing its reasoning is essential.

You can then rehearse the conversation from different leadership perspectives. What might a commercial director question? What would delivery need to know? Those simulated reactions help preparation; they aren't evidence of what real people think. Speak to them.

The recommendation becomes constructive: here's the evidence, here's the uncertainty, and here's where we propose putting the effort instead. A leader may still choose to bid for a strategic reason. Make that reason explicit, resource the choice and revisit the assumption later.

This is where mindset and method come together. Curiosity helps us question the request. Customer conversations help us understand the problem. Small experiments test assumptions. Review connects what we learned to the next decision. Psychological safety lets the team raise an unwelcome finding, and leadership remains accountable for acting on it.

Learning to use AI matters. Learning how to question, investigate and decide matters more. We develop those capabilities through real work, so the approach can be used again.

For your next bid review, ask what evidence would change the decision, and where the time would go if you declined. Record the reasoning and come back to it.

Efficiency creates room. Effectiveness determines what we do with it. Before asking AI to help you bid faster, ask how it could help you choose better.

What the evidence supports. The workshops identified problems and possible changes; they did not establish improved win rates. The pressure-to-bid scene is illustrative. Film references are analogies. AI perspectives and simulated personas need checking against real evidence and conversations.

Read the customer-value paper →Explore the connected method →
Film references and further reading

Communication is part of the method

Design for the person
receiving the information.

A board paper can be circulated without everyone having time to absorb it. A short audio introduction can help someone prepare; a visual can reveal the relationships; the paper preserves the reasoning, references and limits.

We used NotebookLM for the paper companions and ElevenLabs for the scripted bid-team talks. The tools serve the same outcome: helping people access and question the ideas in a format that suits them. Each recording identifies how it was made, with written material alongside.

Ask what helps the recipient prepare and challenge. Then check understanding: can they explain the idea, identify its limits and say what it changes in their work? A play or a download does not establish that.

These papers distinguish published research, practitioner frameworks and our own experience. The connections are TIP’s interpretation; the sources do not independently validate the combined programme or a promised financial return.

See how the approach works in practice →