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• Case Studies & Evidence
Proof, not promises.
Three real engagements. Real sessions, real people, signed-off numbers — not hopeful projections.
Every case study here is measured the same way: spend, capability built, value created. Across 350+ leaders and 12 enterprises, £513k invested has returned £1.8–3M (3.5–6× ROI) with an average NPS of 8.6 — score 6 or below, and you don't pay.
CASE STUDY
01
Unwinnable in 2019. Resolved in 100 days, by one person with a laptop.
Our founder's own insurance dispute — the lived experience that led to TIP.
100 active days · 20% under budget · 15% more scope
BACKGROUND
In 2016, Adam Street led a £5.5M redevelopment of an ex-council block in London SW11, doubling the leaseholders' space at no cost. Severe roofing defects then triggered a dispute with a global insurer carrying $25Bn in assets.
KEY CHALLENGES
Adam faced personal exposure exceeding £150,000 across three leases, with no legal or insurance training. The insurer invested £250,000 in its defence, and an uninsured leaseholder's own legal counsel added further complexity to an already asymmetric fight.
SOLUTION
Adam used GenAI to analyse expert reports and challenge exclusion clauses, draft King's Counsel-grade legal briefs, and run predictive simulations of the insurer's and builder's likely responses — plus tailored letters reaching from the loss adjustor up to the insurer's CEO.
IMPACT
Adam used GenAI to analyse expert reports and challenge exclusion clauses, draft King's Counsel-grade legal briefs, and run predictive simulations of the insurer's and builder's likely responses — plus tailored letters reaching from the loss adjustor up to the insurer's CEO.
CASE STUDY
02
Turning a stretched HR function into a capacity-first operating model.
A global insurance and employee benefits provider's People function used AI fluency work to challenge its own meeting load and decision-making habits.
93% session NPS · a Charter of concrete commitments now locked
BACKGROUND
The organisation's UK People function was under real strain — regulatory obligations, rising cost pressure, and leadership time consumed by meeting overload rather than the strategic work only they could do.
KEY CHALLENGES
Senior HR leaders described "player-manager" overload, inconsistent cascade of decisions through the organisation, and scar tissue from prior OKR bureaucracy. No shared discipline existed for what to stop doing.
SOLUTION
TIP ran a STEP 1 FUNCTION session with the full HR leadership team, converting session transcripts into a signed Team Charter: cutting a recurring all-HR meeting, ring-fencing reclaimed time with a no-backfill commitment, and building a manager toolkit.
IMPACT
TIP ran a STEP 1 FUNCTION session with the full HR leadership team, converting session transcripts into a signed Team Charter: cutting a recurring all-HR meeting, ring-fencing reclaimed time with a no-backfill commitment, and building a manager toolkit.
CASE STUDY
03
From "embarrassed I've never used this" to strategic colleague.
A senior leader at a global consumer goods company moved from typing basic prompts to using AI as a genuine strategic partner in one session.
7/10 session NPS · 90% psychological safety
BACKGROUND
The leader came in treating GenAI purely as a summarisation tool — useful for admin, irrelevant to real leadership decisions.
KEY CHALLENGES
He was hesitant to admit he'd never used this properly, had real governance concerns about handling sensitive information, and couldn't see a path from operational convenience to strategic use.
SOLUTION
A PERSONAL session reframed GenAI from tool to colleague — moving from typed one-off commands to conversational prompting, and from automation toward reimagination.
IMPACT
A PERSONAL session reframed GenAI from tool to colleague — moving from typed one-off commands to conversational prompting, and from automation toward reimagination.
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