Step
Step
Advanced Plus Follow-up: Between working sessions
Use the awkward case to improve the capability. Each real test can reveal a missing question, a better design or a limit on the idea. Use what people actually do to shape the next version within the agreed scope.
Consolidate the Learning
Try the next agreed case, including a relevant exception, and capture what it teaches you about the user’s decision or experience.
Method
Step | What to do |
Keep the job clear | Check the outcome and recipient. |
Observe the attempt | Record inputs, output and where someone intervened. |
Explore an exception | Try an agreed incomplete or unusual case and observe the response. |
Feed back the learning | Bring the evidence and proposed correction into the next working session. |
Prompt to Try
Review this observed test: [record]. Where were instructions, context or human decisions unclear? Suggest a small change and a fair retest.
Review
What did this attempt teach you that the demo could not?
Carry Forward
Keep the test and correction with the working instructions.