Team Worked Examples (Team)

Field

Detail

Problem

Customers return with questions our updates have not answered.

Outcome

An update the customer can understand and act on.

Context

The agreed team problem, the customer’s questions, approved facts and communication needs.

Habit

Before sending the next update, check the facts and ask whether the recipient knows what happens next.

Shift

Try a different framing and test whether the recipient can understand and act on the message.

Prompt

Here is the problem: Customers return with questions our updates have not answered. The outcome we need is: An update the customer can understand and act on. Use this context: [insert the relevant evidence and constraints]. Ask me what is missing. Try a different framing and test whether the recipient can understand and act on the message. Separate evidence from interpretation and help me decide what to check before acting.

Field

Detail

Problem

The team is improving a familiar service without questioning what the customer is trying to achieve.

Outcome

A fresh option to discuss with the leader, supported by a clearer question about customer need.

Context

The leader’s prepared problem and what colleagues have seen customers do or struggle with.

Habit

Share your own ideas first. Use the AI suggestions to develop or challenge them together, then recommend one next question.

Shift

Reframe the customer’s job and draw an analogy from another kind of service.

Prompt

Here is our agreed problem and what we have observed: [context]. Help us describe the progress the customer needs to make. Suggest three different ways to support it, including an idea from another industry. Explain where that analogy may fail. Which assumptions should we take back to our leader and the people affected?