Function Worked Examples (Team)
Function
Tactical Example: Make the next handoff work for the receiver
Field | Detail |
Problem | Work arrives without what the next person needs. |
Outcome | A usable handoff and less chasing. |
Context | The recent case, responsibilities, information and receiver’s needs. |
Habit | Check your map with the person who receives the work. |
Shift | Use a real case to clarify what the recipient needs and which working rule gets in the way. |
Prompt | Here is the problem: Work arrives without what the next person needs. The outcome we need is: A usable handoff and less chasing. Use this context: [insert the relevant evidence and constraints]. Ask me what is missing. Use a real case to clarify what the recipient needs and which working rule gets in the way. Separate evidence from interpretation and help me decide what to check before acting. |
Strategic Example: Shape how the function should work next
Field | Detail |
Problem | A recurring handoff problem may be caused by roles or measures that the team cannot change alone. |
Outcome | An evidence-backed proposal for the function owner, with dependencies and an experiment visible. |
Context | Recent cases, the recipient’s experience, responsibilities and measures used by both teams. |
Habit | Invite the next team to challenge the proposal. Take the dependency and evidence to the person who can change the rule. |
Shift | Look across the system and compare changes to roles, decisions or working rules. |
Prompt | Use these accounts from both sides of the handoff: [context]. What different system explanations fit the evidence? Offer alternatives involving the working rule, decision right or role, and show the likely effect elsewhere. Which change can we test and which requires a function-level decision? |