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Function Follow-up: After the first day
Function
Consolidate the Learning
Walk through a recent handoff with people on both sides. Explore more than one explanation for where value is lost.
Method
Step | What to do |
Start with the recipient | What outcome do they need? |
Check the handoff | What is passed, what is missing and who decides? |
Question the explanation | Separate observed friction from its proposed cause. |
Return with the correction | Record what changed and what still needs investigation. |
Prompt to Try
Review this handoff account: [account]. Separate observations, assumptions and dependencies. Whose perspective is missing? Draft neutral questions to check the picture.
Review
What did someone outside your immediate team see differently?
Carry Forward
Bring checked learning into the next operating-model discussion and experiment choices.
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