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Function Follow-up: After the first day

Function

Consolidate the Learning

Walk through a recent handoff with people on both sides. Explore more than one explanation for where value is lost.

Method

Step

What to do

Start with the recipient

What outcome do they need?

Check the handoff

What is passed, what is missing and who decides?

Question the explanation

Separate observed friction from its proposed cause.

Return with the correction

Record what changed and what still needs investigation.

Prompt to Try

Review this handoff account: [account]. Separate observations, assumptions and dependencies. Whose perspective is missing? Draft neutral questions to check the picture.

Review

What did someone outside your immediate team see differently?

Carry Forward

Bring checked learning into the next operating-model discussion and experiment choices.

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