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Advanced Plus Follow-up: Between working sessions

Advanced Plus

Consolidate the Learning

Try the next agreed case, including a relevant exception, and capture what it teaches you about the user’s decision or experience.

Method

Step

What to do

Keep the job clear

Check the outcome and recipient.

Observe the attempt

Record inputs, output and where someone intervened.

Explore an exception

Try an agreed incomplete or unusual case and observe the response.

Feed back the learning

Bring the evidence and proposed correction into the next working session.

Prompt to Try

Review this observed test: [record]. Where were instructions, context or human decisions unclear? Suggest a small change and a fair retest.

Review

What did this attempt teach you that the demo could not?

Carry Forward

Keep the test and correction with the working instructions.

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