Accelerate Session Preparation

Reflect

If you were designing this service today, which steps would you keep, remove or replace? What would you need to learn before making that change?

Method

Map the current work on paper, explore friction and ask why. Treat explanations as assumptions to investigate before designing the new workflow.

Example

“Would a better bid tool help?” becomes “Talk me through the last bid returned for approval. What happened and what did you do next?”

Time

About 5 minutes