
Accelerate Follow-up: Review the learning
Accelerate
Consolidate the Learning
Compare actual cases with the original outcome. Identify one decision about the workflow and one dependency to take to the function owner.
Method
Step | What to do |
Compare like with like | Include quality, customer experience, waiting and checking effort. |
Seek exceptions | Which cases did not improve, and who experienced the work differently? |
Make the next decision | Continue, change, widen or stop based on the evidence. |
Embed the habit | Update the working agreement and keep a regular place to challenge the next assumption. |
Prompt to Try
Challenge our claim that this workflow is better: [claim and evidence]. What supports it, contradicts it or remains untested? What depends on another team changing its work?
Review
Which habit now happens without facilitator prompting: framing, listening, checking or reflecting?
Carry Forward
Take the checked learning into FUNCTION when wider roles, priorities or governance need to change.