Automation is shifting from centralized IT teams to the people closest to the work. Microsoft 365, Copilot, and low-code tools now allow knowledge workers to design and run automations themselves.

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This paper outlines how that shift is unfolding, why tooling alone is not enough, and what organizations need to enable knowledge workers without losing control or coherence.

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What you will get

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• The definition of a knowledge worker and what automation really means in day-to-day work

• The Microsoft 365 automation continuum and how the tools fit together

• How development roles are shifting between business and IT

• Why most automation failures are capability problems, not tooling problems

• Organizational implications for governance, collaboration, and enablement